Every missed call is a customer calling your competitor.
We text them back in ten seconds, automatically. Your number does not change.
A guy with water on his floor does not leave a voicemail.
You are under a sink. The phone rings out in the truck. By the time you call back he has already booked the next name on Google. The worst part is that you never even know it happened.
How it works
Five steps. Nothing to install.
- 1
The call comes in
Someone calls the number already on your truck and your Google listing.
- 2
Nobody picks up
You are on a job, on another call, or it is after hours.
- 3
A text goes out
Within ten seconds he gets a text from your business name asking how you can help.
- 4
He replies
The reply lands on your phone like any other text message.
- 5
You answer
You get back to him when you are out from under the sink. The job is still yours.
Your number stays the same. There is nothing to download, nothing to plug in, and no new phone to carry.
Under the hood
The text is the easy part.
Every business that sends a text in North America has to be registered and vetted by the carriers first. Skip it and your messages get silently filtered, which is why most people who try this on their own quietly give up. Here is what sits behind the one message your customer sees.
- Registered sender
- Your business is registered with the carriers as a verified sender under its legal name and tax ID. Unregistered numbers get filtered out before anyone reads them.
- Campaign vetting
- The message itself is submitted and approved as a customer care campaign. That is the second approval, stacked on the first, and it is what the week is spent on.
- Missed call detection
- The line watches for calls that ring out, roll to voicemail, or land after hours, and fires on those only. Answered calls stay silent.
- Ten second reply
- The text leaves your registered number inside ten seconds, while he is still holding the phone and before he taps the next name.
- Two way threading
- His reply routes back to your phone as an ordinary text. You answer from the device already in your pocket.
- Opt out handling
- STOP and HELP are answered automatically and the opt out list is kept for you. This is the part that keeps a registration from being pulled.
You never touch any of it. You give me four minutes of details once, and the next thing you do is read a text from a customer.
What happens after you say yes.
Setup takes about a week. That is carrier registration, not me being slow. Here is every stage, in order, so nothing is a surprise.
The call
Four minutes on the phone. I take your business details and your mobile carrier.
Contract and card
One page to sign and a card on file. Nothing is charged yet.
Carrier registration
I register your business with the phone carriers so your texts actually get delivered.
Your setup
I build the number, the message and where replies land, usually that night.
Approval
Five to eight business days of waiting. This part is the carriers, not me.
Go live
Fifteen minutes on the phone to switch forwarding on, then we test it with a real call.
First proof
You get a text the day it goes live. That is the day billing starts.
$197per month
- Month to month. Cancel with seven days notice, no fee.
- You are not charged until it is live and you have watched it catch a real call.
- One drain job pays for three months.
The operator
One person runs this.
QuickText Solutions is owned and run by one person. There is no call centre, no account manager, and no ticket queue. When you call the number on this page you get Omar. When you text it, Omar reads it. That is the whole company, on purpose: the person who sets your system up is the person who fixes it at seven in the morning.
Straight answers.
These are the questions I get on the phone, answered the same way I answer them on the phone.
01I call everyone back myself.
Most owners do, and it still leaks. The gap is not whether you call back, it is how long the caller waits before he tries the next name. The text goes out in ten seconds, so he is already talking to you while he waits, instead of scrolling. You still call him back. You are just no longer racing three other trucks to do it.
02What is the catch?
There is not one, and the terms are written so you can check. Month to month, cancel with seven days notice in writing, no cancellation fee. Your card is collected at signup but nothing is charged until the system is live and you have watched it catch a real call with your own phone in your hand.
03Do I have to change my phone number?
No. Your number stays exactly as it is, on your truck, on your Google listing, on your shirts. We use conditional call forwarding, which only fires when a call rings out or is busy. Answered calls behave the same as they always have.
04How do I turn it off if I hate it?
You dial one short code on your cell and forwarding is off in ten seconds. You do not need me, and you do not need to wait for a support ticket. That is on purpose. I would rather you stay because it works than because you are stuck.
05Why does setup take a week?
Because of the carriers, not me. Every business that sends texts in North America has to be registered and vetted first, then the message itself has to be approved as a separate campaign. That review runs five to eight business days and nobody can speed it up. Your build is finished the same night you sign. The rest is waiting.
06I do not have a website.
That matters, because the carriers check for one before they approve your registration. If you do not have one I build you a simple page during onboarding at no extra cost. It adds a few days to the timeline, so plan on about ten days rather than seven.
07Will the customer know it is automated?
The text says your business name and asks how you can help. That is it. There is no bot pretending to be you and no chat robot trying to book the job. The moment he replies, it is you typing. Anything that pretended otherwise would cost you the trust you are trying to buy.
08Where do the replies go?
To your phone, as an ordinary text message. No new app to learn, no new device to carry, no dashboard you have to remember to check. If you can text your wife, you can run this.
09Will it text people I actually answered?
No. It only fires on calls that ring out, hit voicemail, or come in after hours. If you pick up, nothing sends. The whole point is to cover the calls you could not get to, not to spam the ones you did.
10How do I know it is doing anything?
Every Friday you get a text telling you exactly how many calls it caught that week. You do not have to log in to find out whether you are getting your money's worth. If it stops catching calls, call me and we shut it off. No hard feelings.
11Why does it say Tyson if your name is Omar?
Tyson was my dog. He passed recently and the name stayed with me. It is also a name people hear and take seriously, the way you hear Mike Tyson and you already know what you are getting. That is the bar I hold myself to on the work: show up hard, do it properly, do not waste your time. My name is Omar. Tyson is the name on the door.
12One hundred and ninety seven a month is a lot.
It is roughly one drain call a quarter. If the system saves you a single job every three months it has paid for itself, and the jobs it saves are the emergency ones people call about at seven at night, which are not your cheap ones. If it never catches anything, cancel it. You will have lost a month.
Get set up.
Leave your details and I will call you back at the time you pick. Four minutes on the phone and you are in the system.
Call or text(203) 667-8897